How secure is the order process?
Our order process held by the biggest and most trusted e-commerce company Digital River Inc. and is protected via a secure connection so that the data sent to the recipient can only be read by the recipient. Important information such as credit card numbers, addresses, etc. is sent to the recipient securely via the Internet. All of the data entered on the protected pages is encrypted using the SSL (Secure Socket Layer) protocol. These servers support SSL Version 3 and 168-bit Triple DES encryption. The RSA module and SSL sessions feature 1024-bit encryption.
What payment types are available?
Credit or debit card
Compared with all other payment types, paying by credit card ensures the fastest order processing. We accept Visa, MasterCard, American Express, JCB, and Diners Club credit cards, as well as Maestro debit cards issued in the UK.
Products will be delivered after your order has been entered in our system and your credit card has been charged. Products to be delivered electronically will generally be available to you immediately or no more than 48 hours later; shipping of physical products will generally be initiated immediately.
Please transfer the invoice amount to the account listed in the e-mail or in the order process. We will send you the required wire transfer information with your order confirmation by e-mail after your order has been received by our system. Please do not make a payment before you have received this order confirmation. This will allow us to correctly allocate your payment to your order.
Please ask your bank about fees possibly charged for an international wire transfer, and add the fees to your invoice amount. We can only process payments received in full.
Products will be delivered once your payment has been deposited in our account. Products to be delivered electronically will generally be available to you immediately or no more than 48 hours later; shipping of physical products will generally be initiated immediately.
Online wire transfer
Customers in Germany, the Netherlands, Sweden and Finland can transfer funds directly via online banking when ordering online if they already use this banking option. The requirements for each online payment process are listed in the order process. In this case, product delivery is generally initiated immediately, just as with credit card payments.
We recommend that customers in the U.S. and Canada pay by credit card or check to avoid delays in transferring funds to one of our European accounts.
Please send your check to our customer service in Europe or the U.S. To ensure that we can deposit your check, please be sure to make it out to the correct recipient.
We will e-mail you the required information for check payment with your order confirmation after your order has been received by our system.
If you would like to submit your check with your order, please contact our customer service. This will enable you to ask about the regulations for your country to avoid delays in processing your order.
It is also important that you enter the exact invoice amount on your check. This will ensure that your order is processed without delay.
The product will be delivered after we have received and verified your check. Electronically delivered products are typically available immediately or no later than 48 hours after payment has been received. Physical delivery is usually initiated immediately after we receive your payment. Please note that verifying sufficient funds for checks can take up to 10 business days.
You can use PayPal to pay for your order even if you do not yet have a PayPal account.
If you select the 'PayPal' option in the order process, you will be redirected automatically to PayPal's website. You can then log in to PayPal as usual or set up a PayPal account to pay for your order. During the payment process, all information will be exchanged in encrypted form exclusively between you as the account holder and PayPal's website. After the transaction has been successfully completed, you will be returned to the Share-it order pages.
Products to be delivered electronically will generally be available to you immediately or no more than 48 hours later; physical delivery of products will generally be initiated immediately.
You will need a valid WebMoney account to use this payment type to pay for your order. Please note that WebMoney payments can currently only be processed for orders in US dollars (USD) and euros (EUR). You may need to first use the WME Purses to convert the amount payable to euros or the WMZ Purses to convert the amount to US dollars in your WebMoney account.
After you have selected and confirmed WebMoney as your payment type, you will be automatically redirected to WebMoney's website. Log in as usual and enter all of the required information to pay for your order. After you have completed your payment, you will be returned to Share-it's order process pages, and product delivery will be initiated immediately in most cases.
What currencies do you accept?
For most products, the following billing currencies are available:
Euro, US dollar, British pound, Australian dollar, Japanese yen, Canadian dollar, Swiss franc, Russian rouble, Brasilian real, Norwegian krone, Swedish krona, Polish zloty, Chinese renminbi yuan, Taiwan dollar, Indian rupee
When ordering online, you can select from a number of currencies to display product prices in additional currencies apart from the billing currencies.
How will I receive my invoice?
An invoice for your order will be issued only after payment is received. For orders paid by credit card or direct debit from your bank account (electronic debit or online wire transfer), we will issue an invoice immediately. For orders paid by wire transfer or check, you will first receive an order confirmation, and the invoice will be issued after payment is received. In any case, we will automatically e-mail your invoice or order confirmation to your billing address. The order documents are sent with the e-mail as PDF attachments.
In addition, you can view and print your order documents at any time after completing your order. Just log on to the secure "My Account" area. You will find an overview of your orders and all accompanying documents there.
PDF is short for 'Portable Document Format', a multi-platform file format for documents. To be able to read PDF documents, you need Adobe© Reader©, which can be downloaded free of charge from Adobe.
How can I order?
Please be sure to carefully fill out all of the "Personal Information" fields in the order form.
It is especially important to enter the correct e-mail address because all necessary information and receipts, and generally the product you ordered itself, will be sent by e-mail. We recommend carefully entering the address twice to avoid any errors and to avoid delays in processing your order.
Lastly, please select your payment type and currency, and confirm all entries by clicking "Next". On the next page, you can recheck your information and make any necessary corrections.
Click "Order" to submit your order. In a few moments, you will receive an order confirmation on the final page of the order process.
Depending on the payment type you selected, you will find different kinds of information on the order completion page:
If you selected credit/debit card or PayPal as your payment type, the order will be processed as quickly as possible. You will be able to print your invoice on the order completion page. Simply click "Print invoice". A copy of this invoice will automatically be e-mailed to you together with your order confirmation.
If you paid for your order by wire transfer, you will first receive an order confirmation on the order completion page. We will then e-mail your payment information to you, and as soon as we have received your payment, you will receive your invoice by e-mail.
Can I enter different addresses for billing and delivery?
You can indicate different addresses for billing and delivery for both online orders and for orders placed with customer service.
We will first need your billing address, but you will be able to enter a different delivery address at a later point in the order process.
All notifications regarding your order and payment will be e-mailed to the billing address indicated. The product, however, will be delivered to the delivery address, typically via e-mail.
For credit card orders, please note:
In the order process, please enter the credit card owner's first and last name exactly as shown on the credit card. This will ensure that your payment is processed without delay.
What will happen after I place my order?
You will immediately receive confirmation of the transaction after entering your order online. You will also receive confirmation by e-mail. The confirmation contains all of your order information, including your invoice or receipt.
If you selected the credit/debit card or online wire transfer payment option during the order process, your product will be delivered immediately or within 48 hours in the case of delivery via e-mail. If you ordered a physical product, shipping via postal mail or parcel service will be initiated immediately.
If you selected a different payment type, you will receive detailed information with your order confirmation on how to make your payment. You will receive your product after payment has been received.
If you fail to receive a confirmation after submitting your order, please contact our customer service team.
I received a coupon code. How can I redeem it?
We can provide you with a coupon code to offer you a discount on a future purchase. Coupon codes apply to specific products defined by the publisher and typically consist of a sequence of letters and numbers.
After selecting your payment type in your online order, enter your valid coupon code in the field labeled "Your Coupon Code". Your coupon is applied after you have finished entering your data and have been redirected to the next order process page.
If you place your order with customer service, please provide your coupon code in addition to your other information so we can apply the coupon to your order.
The coupon cannot be redeemed after the order has been completed.
How can I cancel my order?
For questions about a cancellation, please contact our support team at firstname.lastname@example.org in writing (by e-mail) and briefly explain why you would like to cancel the order. Your request will be reviewed within 2 business days. We will notify you of the result by e-mail. Any credit will be refunded to your credit/debit card, if used when ordering, or you will receive a wire transfer or check (U.S./Canada).