Frequently Asked Questions
Q: What are the system requirements?
A: The minimum system requirements for running MOBILedit! are:
  • CPU:  Equal to Pentium 300 MHz or above
  • RAM: 128MB or above
  • HDD:  59MB or above
  • OS:    Windows 2000 / XP / 2003 / Vista (from MOBILedit! version 2.2.0.1)
Q: I made payment but I haven't received e-mail with the Activation Key.
A: If you don't get the e-mail with the Activation Key within four days after payment, contact us at:feedback@mobiledit.com and send us Order Confirmation in attachment.
Q: I can't seem to install MOBILedit! (setup cannot start because of a system error; MOBILedit!.exe is not a valid Win32 application)
A: The install file wasn't downloaded correctly, or the file is corrupt. Try to download it again. If you still have no success, please contact us at: feedback@mobiledit.com
Q: Can't install MOBILedit! (Setup cannot start because of system error)
A: You need to have administrator rights to install MOBILedit! Without administrator rights, it is impossible to install MOBILedit!
Q: activationI purchased MOBILedit!, how do I activate it?
A: To activate MOBILedit! select the Activate Product item in the Help menu. The activation window will open (see the picture below). Make sure you entered all the data correctly - the name, company and activation code must be entered in the exact same way as you received it. The activation process is case sensitive (i.e. don't swap lower-case letters with capital letters).

Activation window
Q: How can I be sure that I'm using the latest version of MOBILedit!?
A: If you are not sure about which version you are using, click Check for updates... in the Help menu. If there is a newer version, the program will download it and install it automatically. More...
Q: My mobile phone is not on the list of supported phones. Is it possible to have it added?
A: The development of new mobile phone drivers is still in progress and with every new version of MOBILedit! the list of supported phones grows, so check back often. If you are a vendor or manufacturer, contact us, we can expedite the development of the driver for you.
Q: When will MOBILedit! be available in other languages?
A: Presently, the program is available in several different languages. We are working hard to translate the software into more and more languages. Check the website for updates on new languages available. Localization to another language slows down the development of new versions. We view this as secondary to our primary goal of allowing market penetration immediately, for consumers have shown great interest in its deployment now. Once dispersed into the population, we will at that point consider localization issues. If you are interested in translation, you can download Localization pack from downloads section.
Q: I can't synchronize contacts - Error 2B67: The phone is in inconsistent state..., what should i do?
A: This error occurs mostly on new Sony Ericsson phones when trying to synchronize contacts via cable connection. Generally this seems to be problem of phones firmware and not a problem of our software. We have found a solution how to restart the phone that temporarily fixes the problem.
  • Close MOBILedit! or any other application working with your phone
  • Disconnect cable from phone, switch off the IrDA and Bluetooth
  • Switch off the phone and wait about 20 seconds
  • Switch the phone back on and wait till the phone boots up
  • Connect the cable and run MOBILedit!
If this wont fix your problem, try to repeat steps above or prolong the waiting times. Otherwise contact Sony Ericsson service.
Q: How can I connect a smartphone (Windows Mobile device, iPhone, Symbian)?
A: Detailed guide how to connect smartphone can be found in MOBILedit! on the welcome page, in the section Getting started
Q: I have lost my Activation key, what should I do?
A: If you have lost your activation key, please contact us with as much information about your order as possible (Email, Order no., Name, Company etc.)
Q: How can I install JAVA apps in MOBILedit!
A: First of all this function is not supported on all phones. If this operation is supported you can install it by clicking Install JAVA button on main application screen.
Q: MOBILedit! can't detect my phone in Wizard, what should I do?
A: There are several issues that can cause that phone is not being detected. Here are several issues that can cause that your phone is not being detected by MOBILedit!:
  • Your phone is not supported, check list of supported phones
    • (When the phone is not presented on the list, it doesn't mean, that it doesn't work. We advise to try it out with the seven days trial version.)
  • There is another application running which is blocking the communication port, e.g. some phones PC Suite`s solutions or some other sync software.
  • Driver for device (phone, cable, IrDA, Bluetooth) you are connecting trough is not installed or not installed correctly.
    The supported BlueTooth stacks are:
  • Microsoft native BlueTooth stack - Win. XP/Vista (recommended)
  • WIDCOMM
  • BlueSoleil
  • Toshiba BlueTooth stack IS NOT SUPPORTED.
Q: I can't connect my Nokia 6310(i) through Bluetooth.
A: Nokia 6310(i) with old firmwares are able to connect only through the original Nokia Bluetooth card. For more information contact the phone manufacturer.
Q: How can I copy pictures and melodies into my mobile phone with MOBILedit!?
A: In MOBILedit! versions 1.71 and greater is included a File System allowing you to copy multi-media files such as photos, music, and java applications stored in phones. Check if the file system on your mobile phone is supported in the list of supported phones.
Q: The reading of the phonebook in some phones is very slow. If I make some changes to my phonebook will I need to wait so long again after connecting to MOBILedit!?
A: For new, well equipped mobile phones (e.g. Sony Ericsson), we have implemented incremental loading of the phonebook. The program will only load the changes that were made since your last connection.
Q: Incoming phone call shows only a number even if I have the contact in my phonebook.
A: You probably have the number saved without international prefix and that's why the name isn't shown during phone call. We highly recommend you to apply Internationalization function on your phonebook.
Q: I can't run MOBILedit! (Program data file is in use; MOBILedit! cannot be started multiple times on a single machine) and I can't see any MOBILedit! window.
A: Windows 2000/XP/2003/Vista users: Run Task Manager and switch on Processes. Choose MOBILeditFramework.exe -main executable file of MOBILedit! (medFramework.exe for version 2.2.0.1 and older) and click on the button End Process. After confirmation of the next question, MOBILedit! will terminate.
For Windows 98/ME users: press once (it's important not to press it more than once) Ctrl+Alt+Del and in the list shown, choose MOBILeditFramework.exe -main executable file of MOBILedit! (medFramework.exe for version 2.2.0.1 and older) and click on the button End process.