Welcome to the MOBILedit! site support section where you will find solutions to your problems and contact information to our technical support team. Please follow these guidelines first before contacting us:
- first check our FAQ section for your problem. There are a lot of tips and generic solutions to the most common issues. If there is no information available regarding your problem, then continue reading...
- try to isolate the problem and reproduce the steps it took for it to occur. In order to resolve the issue, we must know how it originated. If an error message was displayed, please send us a screen shot of it (the best way is to use the Print Screen key with the help of any image editor).
- make sure you are using the latest version available. This may automatically solve your problem. Your particular model of phone might have had issues that can be solved by updating to the latest version.
To check for the latest version click the Check for updates... item in the Help menu. MOBILedit! will contact its site and check for updates and/or upgrades. If an update is available, a message similar to the following will be shown:
- once you are sure that you have the latest version, see if you can still replicate the problem, for the update might have solve it. If the problem is still occurring, now it is time to contact us.
- if necessary to contact us, please be sure to include the following information. This will best help us to resolve your issue(s):
- exact model and manufacturer of your mobile phone or any other device you are using with MOBILedit! (such as a smart card reader)
- the type of connection you are using to communicate with your mobile phone
- the version of MOBILedit! you are using (please supply it even if you are using the latest version). If you are using an activated version, please inform us of this
- the operating system you are running MOBILedit! on, including information about any installed service packs. If it is possible, please inform us of the Internet Explorer version you are using also